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We provide a wide range of help & support services for all of our clients. Please choose a help area from one of the sub-sections below.
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Launch MyZOOLNET |
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If you are experiencing problems with any aspect of your hosting solution, including but not limited to billing, service and hosting issues you need to login to the MyZOOLNET system and submit a new support ticket. The process is easy and fast. We aim to reply to all support tickets within the hour and our ticket system is available 24/7. If you are a business customer you will also receive a 4-hour maximum fault resolution.
MyZOOLNET is your home away from home - every aspect of your account management, including ticket and billing management, the ability to view your subscribed services, domain names and use a range of tools for basic diagnostics, troubleshooting or for displaying technical information. |
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F.A.Q |
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If you have any questions about either hosting in general or our services and Internet hosting solutions please view our Frequently Asked Questions. If your question is not answered within our FAQ please don't hesitate to contact us and one of our sales assistants would be happy to answer any questions you may have. |
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Tutorials |
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If you are uncertain how to setup specific parts of your hosting solution, please view our list of tutorials before you submit a support ticket to us. If the tutorial you are looking for is not available, please let us know and we will either source or create a tutorial. |
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Knowledge Base |
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To view specific articles and workarounds please view our knowledge base. Our knowledge base is constantly, but should you not find a knowledge base article that does not resolve your issues please view our Tutorials or open a new support ticket on MyZOOLNET. |
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Community Forums |
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Please visit and register on our community forums and chat to other hosting experts, other clients or view service status updates and announcements. Our community forums are available to anyone without charge. |
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Service Status |
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If you are experiencing any problems with your hosting solution, whether it be slow or unreliable page loading, database performance decrease or email issues, please view our real-time service status page. This page will also display all recent service status announcements, including scheduled outages, planned upgrades and improvements. We recommend book-marking this page and returning to it frequently. |
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